Infrastructure and Cloud Observability

Overview

Infrastructure Observability gives IT teams real-time, end-to-end visibility across hosts, virtual machines, Kubernetes clusters, containers, networks, and cloud environments — replacing siloed tools and manual incident resolution with proactive, AI-driven monitoring. It goes beyond simple issue detection to help teams stay ahead of disruptions, maintain operational continuity, and optimise performance across on-premises, hybrid, and multi-cloud environments.

Who is this for?

You'll recognise the situation

Disparate monitoring tools leave your team with siloed data and no unified view of the environment.

Manual incident resolution is increasing downtime risk, especially across hybrid and cloud infrastructure.

Alert fatigue and resource wastage are common because monitoring isn't intelligent enough to prioritise.

You're running Kubernetes, containers, or multi-cloud infrastructure and need visibility that keeps pace with it.

What's included?

Real-time health across every tier

Hosts, VMs, Kubernetes, and containers

Monitor the performance and health of hosts, VMs, Kubernetes clusters, and containerised applications in dynamic environments.

Events and logs

Automatically collect and analyse logs and events across your infrastructure, turning raw data into actionable insight.

Network monitoring

Deep visibility into network processes, service communication quality, and connectivity issues across physical or virtual networks.

Server monitoring

Track server health, capacity, and performance, detecting bottlenecks or degradation in real time.

Cloud monitoring

Full observability across on-premises, hybrid, or multi-cloud tiers — layered over native cloud tools you've already invested in, rather than replacing them.

Virtualisation monitoring

Real-time insight into virtual machines, hypervisors, and dynamic workloads for optimised resource usage.

ITSM integration

Alerts arrive in ServiceNow already enriched with root cause, affected service, and business impact — not a bare threshold breach a human has to triage from scratch.

How do we deliver it?

Assess, consolidate, govern

Strategy and assessment

Assess your current observability maturity, identifying gaps and opportunities for improvement.

Roadmap development

Create a customised roadmap to uplift observability capabilities and align with business priorities.

Tool consolidation

Consolidate disparate monitoring tools into a unified platform, reducing complexity.

Staff training

Equip your teams with the knowledge and skills to fully leverage the platform.

Governance implementation

Establish governance frameworks to ensure ongoing success, sustainability, and compliance.

What tools and technology do we use?

Dynatrace and Splunk, with OpenTelemetry

Dynatrace and Splunk as the core platforms, with certified engineers configuring and optimising performance, integration, and automation across on-premises, hybrid, and multi-cloud environments. We support OpenTelemetry for vendor-neutral instrumentation alongside proprietary agents where deeper automatic dependency mapping is needed — many enterprise environments run both.

What outcomes can you expect?

What you walk away with

Eliminate blind spots across your infrastructure estate.

Reduce time to resolution and cut down alert storms.

Move from reactive firefighting to proactive problem solving.

Faster mean time to recovery (MTTR) and more accurate root cause analysis.

How is this engagement structured?

Flexible engagement models — short-term consulting, long-term managed services, or ongoing support — tailored to your needs. Contact us for a tailored approach.

What's the proof?

For HBF Health, Avocado established a single pane of glass across infrastructure and application layers spanning more than 10,000 assets during a large-scale cloud transformation — saving the team over 30 hours a month. For Western Power, SNMP-based monitoring of switches, firewalls, and load balancers was brought into the same platform as application health. For Horizon Power, regional network latency affecting field-crew mobile sync was surfaced and resolved. Avocado also compressed a government-mandated modernisation for SITA from three months into nine weeks, consolidating four legacy monitoring tools into one platform.

Common questions

What is infrastructure observability?

Infrastructure observability provides real-time, end-to-end visibility across hosts, VMs, Kubernetes, containers, networks, and cloud environments, so teams can detect and resolve issues proactively rather than after they cause downtime.

Does this cover multi-cloud environments?

Yes — it's delivered across on-premises, hybrid, and multi-cloud tiers, tracking infrastructure health and cloud application performance consistently.

What is cloud observability?

Cloud observability is visibility across cloud infrastructure and cloud-native services — compute, containers, serverless functions, managed databases, and networking — connected to the applications running on them. It's delivered as part of Infrastructure Observability, across single-cloud, hybrid, and multi-cloud environments.

Will this reduce alert fatigue?

Yes. A core goal is cutting down alert storms and false positives through AI-driven analytics, so teams respond to what actually matters.

We already use Azure Monitor — do we need to replace it?

Not necessarily. If you're firmly single-cloud on Azure with a modest footprint, native tooling can be appropriate on its own. Where it falls short is as query volume, custom metrics, and alert rules grow, or once hybrid or multi-cloud enters the picture — at that point, observability tooling is layered over the top to unify the view, rather than ripping out your existing investment.

How does this relate to Full Stack Observability?

Infrastructure Observability is the infrastructure layer of Full Stack Observability — hosts, networks, and cloud. It can be engaged on its own, or as part of a full stack program that connects it to applications, logs, and user experience on one platform.