Observability Services | Avocado Consulting

Overview

Observability is the practice of unifying infrastructure monitoring, application performance, security analytics, and business metrics so IT teams and business leaders can see what's actually happening across their environment, not just isolated alerts from disconnected tools. A single transaction in a modern hybrid environment can involve up to 82 different technologies — traditional, siloed monitoring simply can't keep up.

Avocado's Observability practice covers infrastructure, application, digital experience, security, and business observability as one connected discipline, extended by AIOps and AI observability, built on Dynatrace and Splunk, delivered by certified engineers who focus on maximising the value of the platforms you already have.

Why does this matter?

Most organisations don't lack monitoring, they lack one reliable view

For IT teams

Reactive, tool-sprawled monitoring turns every incident into a war room.

Our approach

Teams can see something is wrong long before they know what caused it, who owns it, or what to do next.
Security gaps hide in the same blind spots that cause performance issues, because fragmented tools create both.

For business leaders

Uptime and resilience are business risks, not just IT metrics.

Our approach

Outages cost revenue and customer trust, and increasingly carry regulatory exposure.
Real-time insight separates a fast, informed decision from one made on a lagging monthly report.
Staying competitive means faster innovation and better customer experience — which depends on IT having the visibility to move quickly, not more headcount to firefight.

Find your starting point

Where to start	Who's it for	What's your pain point	What will change	How we measure it
Full Stack Observability	CIO, Head of Platform/SRE	Blind spots across fragmented tools	One view of every service, user to code	MTTD/MTTR, tools retired
AIOps	Head of IT Ops, SRE lead	Alert storms, slow triage	Preventive, automated operations	Alert volume, P1/P2 incidents, auto-remediated issues
AI Observability	CDO/CTO, AI platform lead	Uncontrolled AI cost, quality and risk	Governed, cost-transparent AI in production	Token cost per transaction, AI latency, guardrail violations
Digital Experience Observability	Head of Digital, CX or product owners	Not knowing what customers actually experience	Problems fixed before customers notice	Journey completion, user satisfaction, conversion
Business Observability (BizDevOps)	Digital/product owners, CIO	Business and IT working from different data	Decisions tied to revenue and customer impact	Conversion, journey SLOs, release frequency, change failure rate
Runtime Vulnerability Analytics	CISO, DevSecOps lead	Vulnerability noise without context	Fix what is exploitable first	Critical exposed vulns, time to remediate
Log Management & Analytics	Head of Ops, Security, FinOps	Siloed, costly logs	Instant in-context answers at predictable cost	Log cost per GB, query/investigation time

Our approach

How we move you up the maturity curve

Strategy and assessment

Tailored assessments that identify gaps and opportunities across your current observability platforms.

Deployment and implementation

Seamless deployment and configuration of observability tools, tuned to your business and your scale.

Roadmap and maturity uplift

Moving your organisation up the observability maturity curve, from reactive monitoring to predictive insight.

Managed services

Ongoing management of Splunk and Dynatrace so your team can focus on innovation, not platform upkeep.

Why choose Avocado?

Observability as a business outcome, not a monitoring tool

Certified across Dynatrace and Splunk — 10+ years with Dynatrace and 15 with Splunk, with a certified team covering implementation, optimisation, and managed services on both.

Recognised across APAC, including Special Recognition of Excellence APAC 2026.

Onshore and hands-on — Australian-based consultants who know local regulatory, government, and enterprise environments.

Built to leave you capable — we embed specialists, solve the problem alongside your team, and transfer the knowledge.

A whole community of practice behind every engagement, not a single consultant working in isolation.

Customer success built in — a dedicated Customer Success Manager on every engagement as standard.

We fix as well as build — correcting poor or incomplete existing implementations, not just building new ones.

Dynatrace and Splunk as our primary platforms, alongside Red Hat, Palo Alto Nextwave, AWS, Azure, 2 Steps, Airlock Digital, and MyRisk.

90%

of calls answered in 10 seconds

NSW Ambulance, in real time

Hollard Insurance

Trusted on the hard problems

A three-year performance ceiling resolved in four weeks, then scaled to 1,000 concurrent users.

Read the case study

HBF Health

The journey with Dynatrace

Observability across 10,000+ assets, saving the team around 30 hours a month.

Read the case study

1,000

concurrent users

up from 20 — Hollard

24/7

Gold managed service

complete on-call platform management

NSW Ambulance

Dashboards reported to the Minister

Real-time views from ministerial to hospital level, critical enough to be reported daily during peak demand.

Read the case study

Common questions

What is observability?

Observability is the practice of unifying infrastructure, application, security, and business monitoring into one connected view, so teams can understand what's happening across a complex environment rather than piecing it together from disconnected tools.

How is observability different from traditional monitoring?

Traditional monitoring watches individual, predefined metrics in isolation. Observability connects infrastructure, application, security, and business data together, so teams can understand root cause and business impact, not just that something went wrong.

Do we need to replace our existing tools?

No — there's no assumption that anything needs to be replaced. Whether you use Dynatrace, Splunk, Datadog, or several tools at once, the real question is whether your current combination gives you one unified view and fast root-cause identification. Consolidation happens only where it genuinely reduces complexity.

How long does an observability uplift take?

It depends on your starting maturity and environment complexity — engagements range from a short discovery and roadmap through to a multi-phase uplift. An Initial Environment Discovery is the best starting point to scope this accurately.

Is there a low-commitment way to start?

Yes — the Initial Environment Discovery is a focused engagement that builds a roadmap toward a fully observable system, without committing to a full uplift upfront.

Observability

Most organisations don't lack monitoring, they lack one reliable view

For IT teams

For business leaders

A single transaction can touch up to 82 technologies

Find your starting point

How we move you up the maturity curve

Strategy and assessment

Deployment and implementation

Roadmap and maturity uplift

Managed services

Eight specialist services, one connected practice

AI Observability

Business Observability

Full Stack Observability

Infrastructure Observability

Digital Experience Observability

Log Management and Analytics

Runtime Vulnerability Analytics

AIOps

Observability as a business outcome, not a monitoring tool

Trusted on the hard problems

The journey with Dynatrace

Dashboards reported to the Minister

Common questions